As Sage Software has grown, we’ve been guided by a simple statement of purpose: to help make it easier for our customers to manage their business processes. Standing behind that purpose are our principles for operating the business – with a focus on agility, innovation, trust and integrity, and simplicity – all of which keep us closely connected with our customers.
As a company, we have grown both through internal development and through acquisition, selecting those companies and partners who most exemplify the innovative spirit, customer focused approach, and established products that our customers desire. This strategy has enabled us to develop a portfolio of products and services designed to meet specific needs within our selected industries. We deliver them through four divisions, providing clear focus on supporting the needs and success of the customers they serve: Business Management Division that offers core business management applications such as accounting, enterprise resource management and customer relationship management for small and midsized businesses; Payment Solutions Division, offering merchant services for retailers; Healthcare Division serving the business automation needs of medical practices; and Industry & Specialized Solutions Division, serving the needs of the construction, real estate, and nonprofit industries as well as the employer-related needs of businesses in general.
Today, working in unison across all our products and markets, our employees, business partners, and advisors are tied by a common bond: being connected with our customers to help them to succeed.
We are confident in achieving those successes for our customers and have developed a strategy to guide our efforts. With the support of our customers, and through the dedication of our employees and partners, we invite you to share in that vision.
Our Purpose
To help make it easier for our customers to manage their business processes.
Our Aspiration
To be the most admired business software and services provider in the world.
Our Principles
Agility: We anticipate and act on the changing needs of our business. We have the willingness and capability to change. We execute quickly and precisely. We question what needs to change in order to continually evolve and improve.
Innovation: We are committed to continuously improving how we serve all of our customers, partners, and employees by anticipating their needs and exceeding their expectations through a culture of creativity and forward thinking.
Trust & Integrity: We are ethical and honest in our intentions, words, and actions. We believe our end results and how we obtain them are equally important. We are accountable for both successes and failures and we learn and improve from both. We practice any challenges or behaviors that threaten our reputation with no fear or reprisal. We model the Sage principles in all interactions with stakeholders. We are good corporate citizens in our communities.
Simplicity: We are committed to making our products, services, and business processes easier to understand and use. We create value by providing products and services that streamline complex processes and boost productivity. We embrace continuous improvement as a way to simplify our business. We support and foster an attitude of helpfulness in everything we do. Above all, we deliver unique and positive Sage experiences by being easy to work with.
Our Strategic Objectives
To achieve our goals, our corporate strategy guides how we work with our customers, partners, and employees, how we serve our markets, how we grow our company, and how we achieve our financial goals.
Present One Face to Customers and Partners
Sage Software is a company of many products and services. Indeed, this quality is a key strength, as we can offer our customers a broad selection of applications most suited to their unique needs and industries.
Many of our products are well known by such recognizable brand names as ACT! by Sage, Peachtree by Sage, Sage Accpac ERP, Sage CRM SalesLogix, Sage MAS 90 ERP, Sage MAS 200 ERP, Sage MAS 500 ERP, and Sage Timberline Office. While maintaining these strong brand identities, we also want to make our company easy to work with, and allow our customers to communicate more easily with us across all business units.
No matter where, or how, a customer contacts us, we are the same recognizable company that can direct the selective resources to answer that customer's specific requirements.
Keep Customers for Life
We are creating lasting relationships with our customers in many ways. With our full complement of products, and supported by our market and product strategy, our customers can now easily migrate from starter products to our more advanced applications. Sage Fundraising 50 customers, for example, can stay within the Sage Software family and move up to Sage Fundraising 100 or Millennium, which offer advanced fundraising management features. Peachtree by Sage users can move Peachtree Quantum or Sage MAS 90. Construction businesses can move from Peachtree to Sage Master Builder or Sage Timberline Office.
Well beyond the initial software sale, we help our customers maximize their software investments and further increase their efficiencies by offering ongoing training and award-winning service and support. We call this focus on surrounding customers with products and resources for success, Sage 360° (www.sage360.com).
In striving for our objective of Customers for Life we have:
- Developed a migration path from small business applications to more advanced solutions for larger businesses;
- Created multiple opportunities for our customers to access a broad selection of business management products as their business needs expand;
- Established a high level of service beyond the initial software sale, by repeatedly achieving annual Support Center Practices (SCP) Certification in our key areas of customer support and through such recognition as our SSPA Hall of Fame award for customer service from the Service & Support Professionals Association.
