Fund Accounting Maintenance and Support Plan

Your accounting system is the cornerstone of your business, and it is essential to your success. Our ClientCare Maintenance and Support Plan gives you the software updates and technical expertise you need to keep your accounting system running smoothly.

Sage MIP Fund Accounting Maintenance and Support Plan products and services include:

• Access to Sage Support Center.
  
• Free maintenance releases
• Free annual upgrades
• Free Payroll Tax Table and W-2 Form updates (for Payroll customers only)
• Access to software downloads and documentation of known issues
• Access to Sage Nonprofit Solutions customer e-mail forum for Sage MIP Fund Accounting
• Full access to the Online Knowledgebase
• Unlimited number of e-support and toll-free telephone support incidents throughout the agreement term

Support Hours: Monday – Friday 7:00 am – 7:00 pm CT
Support Contact Information: 800-945-3278 or 949-923-3953

For more information about the Sage MIP Fund Accounting Maintenance and Support Plan, please contact the Customer Care department at 888-647-8471.

Premium Maintenance and Support

Sage is proud to offer Premium Maintenance and Support plans for Sage MIP Fund Accounting customers.  Premium M&S plans include all of the features of standard M&S listed above, as well as the following additional benefits:

• Extended Support hours
  • Monday through Friday, excluding holidays, until 11PM Central Time (CT) via an exclusive Premium M&S phone number or call return
• Designated Support Representative
  • A named support representative who can become more familiar with your organization’s needs
• 10% Discount
  • Discount good on all modules and seats (can not be combined with other offers)
• System Check - Basic System Check Performed by a Sage Professional Services Consultant

For more information about Premium Maintenance and Support for Sage Nonprofit Solutions, contact the Customer Care department at 888-647-8471.